openreach head office contact number

Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. But were independently governed. We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. BT's Chief Executive, Director is Philip Jansen. BT CEO and key executive team | Craft.co Find out more about our executive team who they are, where they came from and what they do for us. An investigation by the Competition and Markets Authority said it was not a competition issue but a matter for Ofcom, and Ofcom undertook its own enquiry. Contact BT. [46] In 2018 the UK's National Cyber Security Centre (NCSC) and US authorities took action separately to restrict the operations of ZTE over security concerns, with the NCSC warning UK telecoms companies not to use ZTE devices.[41]. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. The best way to getin touch withHigh Level Complaints BT department is to either write directly to the chairman, or a member of the board. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. London Next accounts made up to 31 March 2023 You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. Openreach BT How to Contact Openreach Number, report damage or staff When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. How to contact Openreach Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. We learn from all the complaints we handle and use that insight to . free lookups / month. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). [35], On 29 November 2016 Ofcom ordered BT to legally separate its Openreach division, with Openreach becoming a distinct company within the BT group. How to contact Openreach. All rights reserved. They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. Media enquiries - Contact BT | BT Plc Phone & Broadband Existing Order Enquiry. We have a range of cars and commercial vehicles for sale. Cables, poles, cabinets and manholes are looked after by Openreach. London, United Kingdom. Should I give them those. For corporate enquiries only - call or write to us at our registered office: BT Group plc A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. Openreach uk Head Office Address and Contact information When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. [26] The government subsequently made a proposal for a universal service obligation (USO) granting remote households the right to request broadband speeds of at least 10Mbit/s. We use cookies to bring you a great browsing experience - and to find ways to make it even better. 1 Braham Street. Our execs | Openreach We also use them to offer content that's personalised and relevant to you. Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Have a query and not sure who to contact?. 1 Braham Street Becoming independent We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. OPENREACH LIMITED - Find and update company information 4190816 This means that every hour another 22 premises in the region can access Full Fibre broadband. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. Please find belowinformation on how you can buy some of BT Group's surplus assets. Five ways we're rising to the rural broadband challenge, Ultrafast full fibre is changing how we work and live. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. Please select from the dropdowns below for other contact pathways. All rights reserved. [33] Nevertheless, Ofcom's final decision, published in July 2016, did not require BT to sell Openreach, primarily due to the time required and costs involved in addressing pension, lease and covenant issues. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Contact us. Find out whos who. Or write to the address on your phone bill. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). Monday to Friday 8am to 9pm. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics These include cookies that allow the sharing of anonymous data with selected third-party partners. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. Our network So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. Resolver UK I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. At Openreach we know the importance of rural connectivity and how vital it is to many communities and businesses. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. At 9am this morningI had a personal reply from the Chief Executive of BT Retail. Openreach Limited runs the UK's digital network. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Around 3.5 million of the customers affected lived in rural areas. We have a range of ways to get in touch for new and existing customers. Read this document:Code of practice for residential customers and small businesses. These include cookies that allow the sharing of anonymous data with selected third-party partners. Help! National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? [19][20] It does not communicate directly with members of the public, but only with their service providers. Clive Selley CBE: Chief Executive Officer We also use them to offer content that's personalised and relevant to you. The actual figure? Phone Number . Contact our new business team today. Openreach and Ulster Rugby have joined forces to celebrate the importance of connections. Give us a call today. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. Openreach - Office in King's Cross - Foursquare Cookies on Companies House services. Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. Openreach head office uk contact number and email support Myself and my team cover the whole of the UK. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. BT High Level complaints number used to be 0800 731 2762. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. I have a Crackly Line. Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. Subsequently, BT's Infinity programme and other projects underwent urgent review. Reply. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. Ask for their managers name and a contact number if they say they are going to ring you back. Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. Openreach Limited is a wholly owned subsidiary of BT Group. E1 8EE By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. For corporate enquiries only call or write to us at our registered office: 020 7356 5000. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. E1 8EE. [25] The Digital Economy Act 2017 originally included a proposal for a legal right to a minimum download speed but this was dropped before the bill became law. Openreach - Home - Facebook BT Openreach Criticised for Failing to Deliver Broadband. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? Please contact the company that sends you your bill. Find out more about what that means. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). Are you wondering how to complain to BT ? What can I do? We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. 2020 corporate-office-headquarters.co.uk. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). If they dont have a badge, dont let them in. Openreach headquarters is run by an executive team. Please help update this article to reflect recent events or newly available information. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. 31 December 2023, Last accounts made up to Kelvin House, 123 Judd Street, London WC1H 9NP. The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. Option 1, then option 2. So if someone who says theyre from Openreach asks for financial details, dont give them any information. 01800000. Find out moreBritish Telecom My Old Job I Loved. Most of the operations handled from this Openreach corporate headquarter. or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? We use cookies to bring you a great browsing experience - and to find ways to make it even better. [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. Discover great CX today. Openreach HR Department | Openreach Human Resources - RocketReach million verified professionals across 35 million companies. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. Below are some executive team members name of Openreach corporate office United kingdom. Help me to assist hundreds of other desperate customers. We have a range of ways to get in touch for new and existing customers. BT Sales 0800 800 150 or BT Faults 0800 800 151. See the full leadership team at Craft. Sign up for a free account. BT Phone Number for Customer Service & Broadband - Selectra BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. Got an enquiry about careers at BT Group? The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Please leave me a review if you have a moment My Reviews, List of The Board of Directors names Our board, The email address format isfirstname.surname@bt.com. Go to Solution. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Your Service Provider is defined by the company that you pay your phone bill to. London. ", "BT aimed to get true fibre to 25% of UK. We use cookies to bring you a great browsing experience - and to find ways to make it even better. 10690039. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. Let me help you trymy fresh approach! You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. 2 . If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. BT Group Newsroom For more information contact our fleet solutions partner. You've accepted analytics cookies. Keep your email factual. They will raise the issue with us on your behalf. This is how life was back then. Boots Opticians. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. Spotted something in our network that's unsafe or damaged? If you're a domestic or small business consumer of a communications company, you have the right to use our service. In 1987 I began a career as a British Telecom Engineer. How can I report damage to BT cables, poles, cabinets or manholes? Openreach builds, maintains and manages the broadband network in Northern Ireland. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. You've rejected analytics cookies. Unhappy with Openreach work? Contact centres - Careers | BT Plc They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. Service updates. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30.

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