Public Interest disclosures also covers local government, Parliament, and also some private sector operators. "I consider that money has been taken away from important assets to our community. "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. Your digital subscription includes access to content from all our websites in your region. Photo: File IT was a $64,000 question that amounted to nothing. "What has escalated this? We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Making a complaint - NSW Ombudsman We support people with disability, Aboriginal peoples and have information in easy English and other languages. xc`````z f2 "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. endobj Customer requests are the main reason that customers contact us. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. . Two arrested during investigation into Gordon Street hit-and-run crash. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. If we can't handle your complaint, we'll tell you who can help. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. We live in an environment where anonymous people can make complaints - what can you do about it. <>stream /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Ph: 6581 8111, 17 Burrawan Street endobj Police appeal for . We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. Ph: 6581 8111, 17 Burrawan Street 12 0 obj council@pmhc.nsw.gov.au Mail Reach us by posted mail. Contact us for any help on browser support. <> Ph: 6581 8111, 17 Burrawan Street <>stream We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Sign up for our newsletter to stay up to date. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Bellingen Shire Council had a clean slate. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Your stories matter to us and so does local journalism. In some cases we need more information and request you contact us directly in these instances. David Crosbie. 9 Laurie Street Laurieton NSW 2443. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. I don't know who lodged them (the complaints) or what is going on. What are the key differences between the old and new draft policies? IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. If you look objectively at the process they (ratepayers) would be shocked at what went on. $1000 a week is spent on this rubbish.". Your feedback should be received no later than Friday 20 November 2020. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. PDF Complaints handling flowchart We're here to help! ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 What happens after you make a complaint. Be very wary of politicians sounding the youth crime alarm. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. In some cases we need more information and request you contact us directly in these instances. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. What would you like to report? - Port Macquarie-Hastings Council Contact us for any help on browser support. endstream 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN We can help you make a complaint. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). <>>> Customer Service. asbestos, chemicals in water). Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. And you have a right to complain to the Ombudsman if that doesn't happen. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. PO Box 84, Port Macquarie NSW 2444. Advertisement Ad Local News Depending on the complaint, the . While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Policies Port Macquarie Hastings Council Please enable JavaScript in your browser's settings and refresh the page. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. PO Box 84, Port Macquarie NSW 2444. Port Macquarie: Council creates new role to weed out old ways Court and Crime | Port Macquarie News | Port Macquarie, NSW Complaints can: You have a right to good services and fair treatment.
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on October 21, 2023
on October 21, 2023