universal containers wants to notify support manager

Which approach should a C. Number of articles associated to cases. A. UC has created permission sets granting access to object and fields in one of its sandboxes. Grant authors access to the FAQ records type. 2.Case Feeds will no longer be hidden on standard Page Layouts. The goal of the site is to enable community members to access, create, and manage cases online. Classic Knowledge The product development team needs to be alerted on high-priority cases for specific products. Currently, the company has 200 support agents handling. Assets Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. A. All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. Service Cloud Study Session and last modified date. C. Self-service portal D. Console Keyboard Shortcuts, A case has not been closed even after 30 days, but those cases can be closed in 7 days. A. Update the case assignment rule to add the site member to the predefined case team. Assign team-based roles to the associated product article types, Assign team-based profiles to the associated product article types, Assign team-based roles to the associated product data category value, Assign team-based profiles to the associated product data category value. D. A Custom Component, Which configuration item must be created when implementing Lightning Knowledge? Both Service Reps can chat with the Customer. Average Handle Time used for migration functionality? Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. Their ANSWER A. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. What is the recommended case deflection solution? 2.Owner Assignment Notifications C. Enterprise admin Access to custom objects A. Create case teams to help groups of people work together to solve cases. 2.Adding a link to a specified routing address for Email-to-Case Create a Custom Report type with activities as the primary object. C. Assign users the Service User license on their User record. A. C. Define a data category called FAQ and assign category visibility to users in the contact centre role. 2.Adding a link to a specified routing address for Email-to-Case B. 1.The Support Representative posts the comment to the Case Chatter Feed. C. Public Knowledge Which two solutions should a Consultant recommend to correct this problem? How should the administrator accomplish this task? C. Visual Workflow, data loader, and Force.com IDE D. Data loader, change sets, and Force.com Excel Connector. Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. The Customer is shown the new Representative's Name, Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? A. Universal Containers implemented Salesforce Knowledge two months ago. C. Create a report using the Case Historical Trending report type. They want external support requests to be directed to customer support representatives based on the contact's location. What feature should a consultant recommend to meet this requirement? The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management. Register as a new user and use Qiita more conveniently, 5/17-19Qiita Conference 2023, https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html, You can efficiently read back useful information. How should the consultant recommend the report be created? B. B. B. B. D. Create a report using the Case Snapshot report type. D. Identify those cases and assign to the closure team. The goal of the site is to enable community members to access, create, and manage cases online. Set up a Salesforce Customer Community that will allow customers to create cases online. 4.Case Comment Notifications. Add the Knowledge tab to the Console app. Which Salesforce feature would be used to meet this requirement? Which three metrics should the contact center manager analyze? A. Additionally, on some deals, the sales reps work with technical sales managers and want a way to credit them for their support. A. Plan and communicate the deployment to all users of the organization in advance. Service Cloud portal (Customer Community) What should a consultant recommend to address this problem? B. vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. WebUniversal Containers wants to measure the efficiency of its contact center. Create a macro to send an email with the article to the customer. The company 3.Enable Case Comment Notification to Contacts. To escalate a case to the support manager if it has been open for more than 72 hours. 2.The Support Representative uses the Send Email Action on the Case Feed. Salesforce Certified Service cloud consultant - Fast2test Viktige detaljer inkluderer tidligere problemer eller klager fra pasienter og ansatte som bruker anlegget. Ties the Chatter message to a topic D. Access to Knowledge Articles, B. FALSE B. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as, password resets and order inquiries. After researching the data, the Salesforce Administrator has identified hundreds Open multiple case records as tabs and sub tabs Create a sharing rule to share the contact record with the community member. D. Create a custom list view for Knowledge Articles that filters the results based on publication status Choose 2 answers. C. Offer supports through Facebook and twitter. Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? D. Send email notifications to all Customers to join the Community. WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. Which measure can satisfy this requirement? Train end users after deployment. C. Install CTI adapter using open CTI can a Consultant migrate the file attachments? Which two configurations should a Consultant use when deploying the Tips For Hvis Du Planlegger F Kosmetisk Kirurgi, Enkle Tips For De Som Tenker P Kosmetisk Kirurgi. Choose 2 answers. Universal Containers (UC) has deployed a call center using open CTI. C. # of cases via email Customer Satisfaction A link and auto-response rules can't submit cases to support. What action can be taken to meet this Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? Leverage Live Agent for web-based chat WebUniversal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. C. Embed case feed functionality within a visual force page. Universal Containers has Technical Support and general Customer Service teams that use unique Add custom visual force pages to the case feed page layout. Enable article customization for open cases. B. C. Each article must be associated to an article type Choose 2 answers 2.Check the all-day event checkbox on the event. B. B. The original case CANNOT be closed until all RMAs and FSRs are closeD. 2.A Default Case Team on each Account record B. Enable templates for written responses. The Support Manager at Universal Containers is getting inaccurate agent performance reports. Choose 2 answers. All rights reserved. Use entitlements to define a process and milestones The same team will now be working some of UC's Cases. Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data. C. Customer Portal 2.Auto-response Rules FALSE C. Import payment data into Salesforce and add to the contact page layout related list Which reporting solution should be recommended? A. All Rights Reserved, Good Friday Sale Special Limited Time 70% Discount Offer -, Load More Service-Cloud-Consultant Questions, Unlock All Service-Cloud-Consultant Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). Which two methods should be used to enable the customers on the Community? Customers complain that they do not know when Comments have been added to their Cases. Which approach should a consultant recommend in this scenario? type.SupportMngers have confirmed that articles of type FAQ exist in production. A. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. Which three features are available only in Classic? Aldri g til et sykehus eller klinikk uten frst sjekke legitimasjonen. A. C. Public Knowledge, Which two areas can an Administrator make Open CTI features available to users when building a Number of Closed cases on first call E. Chatter Answers, A. D. Mass Transfer Records, change sets, and Force.com migration tool, B. Force.com migration tool, Force.com IDE, and change sets, Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook? 2.Define the Default Case Owner in Support Settings. E. Number of sales queues, B. UC wants to reduce incoming support phone call volume. B. Tag another chatter user C. Simpler and easier to configure C. Developers can integrate with any telephony platform available with little to no need for customization. Use Process Builder for notifications and case teams to monitor cases. C. Scheduled Reports A mobile workforce can be dispatched to support customers. Universal Containers wants to let its customers interact real-time with support agents from their Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case. Get the latest business D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. C. Identify active Customers and send them registration instructions via email. 2.Owner Assignment Notifications D. Develop data map, Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases. B. B. Use a workflow rule with an action (Choose 2)? Sales-Cloud-Consultant by Salesforce Actual Free Exam Q&As B. C. To assign follow-up tasks to an agent one week after a case is closed. Kostnadene er ofte drastisk lavere. Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below. Create a new record type. Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. On the left sidebar of Salesforce Classic Choose 2 answers. Level of contracted support 4.Configure the Case Auto-Response Rules. Manager use to measure the success of the implementation? What should the System Administrator use to set this up? C. Enable the "History" component within the Salesforce Console for Service. Number of cases Have agents manually create Users when Community access is requested by Customers. B. Update case data for a customer. Which. Make contact center representatives accessible 24/7 to distribute the call volume. Sjekk online vurderinger. Ensure that at least 60% of the code is covered by unit tests before deploying to production. Record Types 1.Self-service Portal 2.Assignment Rules and Queues Partner portal B. Number of closed cases on first call D . C. Opportunities per channel Use a new customer Path on Contact to capture details. Now any cases that havent been closed in 5 hours are assigned to the right person. Support Managers have confirmed that articles of types FAQ exist in Production. Knowledge search query with no results. D. Review existing cases for an account. D. On the Calendar right hand panel. 4.Ask the System Administrator to check all-day events in the Activity settings. Have agents provide Customers with Community registration instructions when working a case. Which two things will happen? D. Deploy Pre-Chat form, The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Which two of the following should an administrator configure? A. Email to Case Set up Milestones. C. Service contracts The Chat Transcript and Case are transferred. If you have any question please leave me your email address, we will reply and send email to you in 12 hours. A. Er du redd for f plastisk kirurgi p grunn av hva andre vil si? Assignment rules automate support processes. ANSWER Which solution is B. Chatter Questions E. Force.com Web Services API, A. Force.com Sites The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. Hvis du tror at kostnadene for kosmetisk kirurgi er for hye i USA, br du vurdere gjre operasjonen i India eller Mexico. Use workflow rules to send an email to the customer Which reporting solution should be recommended? C. Opportunities per channel Universal Containers has millions of customers in Salesforce, but only a very small percentage have B. B. C. Knowledge articles with the lowest rating. WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. should they use? Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. A manager would like information on the knowledge base searches conducted by customers and call center agents. Support Processes Lightning Service Console This allows users to view the list alongside the case view in the console Update the case assignment rule to add the site member to the predefined case team. Case feed layout actions do not allow for self-service. C. Number of open cases per day D. Switch from case feed to standard detail pages using a console component. Salesforce Practice Exam Flashcards | Quizlet Enable article submission during case close. Billing data is stored in an external system containing over 20 million records. C. Visual Workflow ANSWER Choose 2 They want customers to know this number as soon as possible. Contact. They want external support requests to be directed to customer Verify that users are assigned the Chat feature license. 2.Create a Workflow Rule Email Alert on Case Comments. 1-866 572-7981. for more information. B. B. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. The Chat Transcript and Case are transferred. Choose 2 answers A. WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. A. Salesforce What is the recommended solution to meet the requirements? ANSWER D. Assign users a profile with access to the service console app, B. Use entitlements to define a process and milestones, A company provides customer support for new products and for routine maintenance of existing products. Which two steps are necessary to satisfy this requirement? WebAgents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. More than 1 year has passed since last update. D. Create an org development model. The company would like to automatically create a field service dispatch record and assign it to A. Which method should the consultant suggest? The following considerations need to be taken into account: Billing B. The product manager would like to be notified whenever a customer reports a new defect. Which step should be Choose 2 answers A Twitter Macro Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. D. Make knowledge base articles and community answers accessible on its website. Du kan kanskje motta erstatning. Which two reports should the contact center manager present to executive management? Web -to -Case Enable templates for written responses. Universal Containers support manager wants to share product-specific information with their. This is negatively impacting customer satisfaction. they can work more efficiently. updates for check-ins and refinement. 1.A Default Case Team on each User's record Lighting App using the App Manager? Pass Your PDI Dumps as PDF Updated on 2022 With 216 Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. Universal containers are developing a business - Course B. Each group's manager would like a report on their agents" daily call volume, including related case and contact information. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Oracle and Java are registered trademarks of Oracle and/or its affiliates. B. 1.Configure Feed Tracking for Case Comments. self-service? B. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of What are two key considerations for this integration? Agents do not want to maintain separate login sessions for Salesforce and Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. This will involve servicing several thousand new customers. Which solution should be implemented to support this? Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. B. Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! Perform data cleaning C. Users, contacts, accounts, cases Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy? Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer. D. Case Assignment Rules, An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. C. Create a custom report for Knowledge Articles that filters the results based on publication status Data loader, change sets, and Force.com Excel Connector A. C. Approval Processes Fast2test doesn't offer Real (ISC) Exam Questions. A. How can this D. Create a Visualforce page that retrieves payment information via a Web Service call-out, D. Create a Visualforce page that retrieves payment information via a Web Service call-out, UC is initiating a program to improve customer satisfaction. Grant Authors access to the FAQ article type. Choose 2 answers After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. Standard email to case Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content. B. Activate quick text WebUniversal Containers runs a support operation with multiple call centers. D. Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray. Assignment rules automate support processes. Mass Transfer Records, change sets, and Visual Studio Code Visual Studio Code and change sets C. Create a custom report for Knowledge Articles that filters the results based on publication status D. Keyboard Shortcuts. E. Number of successful keyword searches. Default case teams provide access to records. This group will track information with the same fields and picklist values but will need two new options on the stage field. Universal Storage Containers was great to work with and made the entire process easy to add portable moving & storage containers to my existing business. B. 2.Check the all-day event checkbox on the event. Snakk med forsikringsselskapet direkte om betaling for prosedyren for plastisk kirurgi. Which three metrics should the contact center manager analyze? The company wants standardized contact center processes and reporting implemented in its centers worldwide. Build a Summary report on Products and Activities. B. D. Set up a sharing set to grant access based on the site member's contact record. C. Create a report using the Case snapshot report type B. Agents can use telephony on a wide range of browsers and operating systems while only developing once. C. Deploy in phases using countries as pilots. D. Waterfall, A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter Use a validation rule Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines. Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. C. Report that displays # of cases with articles attached during the past 2 months B. Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. Global Actions need to be on the publisher layout. Which approach should a consultant A. Admin Kryterion Practice Test 1.2 Quiz - Quizizz First Call Resolution Customer portalPartner portal Which two settings should the System Choose 2 answers D. Create an auto-response rule to send the article to the customer. Universal containers want to identify potential delays in the customer support process. C. Web to case forms Create a report using the Case Lifecyle report type, B. B. Create a Lightning email template to send the article to the customer. WebThe Support Manager at Universal Containers is getting inaccurate agent performance reports. Queues prioritize, distribute, and assign records to teams who share workloads. Universal Containers wants to implement a customer service site. D. Use a workflow rule to send an email to the product manager, D. Use a workflow rule to send an email to the product manager, A company has a requirement to keep all emails behind their firewall, they have 200 agents. Universal Containers wants to implement a customer service site. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. 1.Territory Management and Teams Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which approach should a consultant implement? Global Actions needs on the publisher layout. C. Use an assignment rule to assign new cases to the product manager D. Number of attempts to contact. A private sharing model is in place for both Accounts and projects. Which two advantages does Salesforce provide with the OpenCTI framework? Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. A. Number of knowledge articles in each data category. Leverage Live Agent for web-based chat C. Plan, Prepare, Test, Execute, Validate Salesforce Certified Service Cloud Consultant v1.0 console? D. Cases, You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. We offer an ethical and environmentally safe recycling method. Create an FAQ article type and configure the enable suggested articles option in support settings. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred, Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. How should a consultant deploy this permission set to prod? The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, A. computers and mobile devices. Set up Email-to-Case to efficiently resolve customer issues. Which two options should the administrator use to help the support team? To automatically assign cases to a specific queue based on the customer support level. 2.A Default Case Team on each Account record A. Most popular articles Which three recommendations should a consultant make to meet this requirement? A. C. Enable social profile and add assignment rules to the case object A. On-Demand Email-to-case B. 2.Case Feeds will no longer be hidden on standard Page Layouts. 3.Support Reps' Send Email options (choose 2) Requirements gathering sessions have resulted in a large set of required Use Twitter-to-Case and add workflow rules to the case object 4.A Workflow Rule to add the Case Team B. Configure IVR routing to bypass Tier 1 for the product line. Have agents provide Customers with Community registration instructions when working a case. Fast2test does not own or claim any ownership on any of the brands. Lightning Knowledge Salesforce Service-Cloud-Consultant Dumps How should the consultant implement these requirements? A. C. Use auto-response rules to send an email to the customer ANSWER Returns a link that returns a post with the same reference Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import. Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. A. D. Better reporting, Which of the following measures customer portal adoption/effectiveness among CUSTOMERS D. Configure Service Contracts. A. Branded site ANSWER 4.A Workflow Rule to add the Case Team. Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. Assignment rules automate support processes. Quick Text The contact center at Universal Containers offers support through phone, email, public website, and a Community. E. Chatter Answers. A. An AppExchange Solution 1.Create a Validation Rule based on the Created By field. B. measure customer loyalty. Create a sharing rule to share the contact record with the site member. Milestones can be added to which three object types? Choose 2 answers Choose three answers Hvis kirurgen er styresertifisert, og spr om eventuelle klager. Choose 2 answers be accomplished? C. A workforce management system 4.Configure a default value for the Case Owner field. Options: A. Which two configuration steps are required before Quick Actions can be used in Macros? Set up analytical snapshots to capture key case information and create historical trending reports. Streamline the agent interface. answers service cloud instance Communities B. Quick Actions must be enabled in the org. Create a Customer Community Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. Call center agents are organized into four groups reflecting UC's four different product lines. so that out-of-date articles can be refreshed. Offering Free access to Certified Service Cloud Auto-response rules let you automatically send email responses to lead or case submissions based on the record attributes. 4.Configure the Case Auto-Response Rules. Update the case assignment rule to add the community member to the predefined case team. Create a report that display the # of articles searched during the past 2 months B. Chatter feeds 1.Use a task for an all-day event because then no time fields are needed. A. Salesforce ADM-201 New Questions - April updated ADM-201

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